Majority of orders placed Monday to Friday before 1.00pm are shipped with Next Day Delivery.
Orders placed on Friday before 1.00pm will usually be dispatched on Friday for Monday delivery.
All orders processed after 1.00pm Friday through to Sunday will be dispatched Monday for delivery on Tuesday.
Free shipping on orders over €40. A standard shipping rate of €5 is applied to all orders under €40.
Delivery
Orders are shipped with DPD Couriers. For your convenience, you will receive a 1 hour window for your package delivery, as well as a dispatch email with full tracking details.
DPD now offer the Parcel Wizard service that allows you to choose a day that suits to have your parcel delivered and you can also advise where you want your parcel delivered. To register for this service, Please visit www.dpdparcelwizard.ie or download the DPD app in the AppStore or Play Store on your mobile phone.
Delivery Delays
In the unlikely event that an item you have ordered is out of stock, we will notify you immediately to inform you of any possible delays.
It is the buyer's responsibility to ensure that the correct shipping/delivery information is provided and that your package can be received at your address. Should it occur that delivery be impossible and that the package is returned to us, the buyer will be subject to shipping fees for resending of goods.
We use a reliable postal service however we shall be under no liability for any delay or failure to deliver the parcels within the estimated timescales.
Incorrect Shipping Addresses
It is the buyer's responsibility to ensure that the full shipping address supplied at checkout is correct. Please review this before placing your order. We prioritise a fast dispatch and delivery timeframe, so it may not be possible to amend your delivery/shipping information after you place your order.
Items Returned To Sender
If you enter incorrect or incomplete shipping address and your item is returned to sender, we will only resend your order after the buyer pays an additional shipping fee. If the order is subsequently cancelled after being returned to sender, a restocking fee of €5 will apply to each order and will be deducted from the refund amount.
Returns
We want you to be happy with your products purchased from discount medicines. If your order arrives with an item that is broken or damaged or if you receive the wrong product, please email us at customerservice@discountmedicines.ie within 14 days of delivery to arrange the return of item. We will happily replace the product or issue a full refund.
Please note, it can take up to 14 days for any refund to reach your account. In such instances, we will pay the cost of returning the products. Refunds will be processed using the original purchase payment method used.
If you change your mind after receiving your product and decide you later want to return it, please email us at customerservice@discountmedicines.ie within 14 days of receiving your order. We will happily offer and exchange or refund for the products if they are in the same condition and packaging that the products were received in. In such instances, the buyer must pay return costs.
Discount medicines cannot accept certain products that have been opened and used. We cannot accept opened and used products for return due to hygiene reasons. Please inquire for more details.
